Shipping Policy

At TinyHeld, we want your order to arrive safely and give you a clear idea of what to expect throughout the delivery process.

Shipping Destination

We currently ship to the United States.

Shipping Cost

We offer FREE standard shipping on all orders.

Order Processing Time

After your order is placed, please allow 1–3 business days for order processing before shipment.

During this time, your order is prepared, verified, and handed over for shipping. Processing time is separate from the estimated delivery time.

Estimated Delivery Time

Once your order has been processed and shipped, estimated delivery takes approximately 7–12 business days.

This means the total estimated time from placing your order to delivery is approximately 8–15 business days.

Please note that delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances outside of our control.

Once your order has been shipped, tracking information will be provided when available.

Tracking Delays

Occasionally, tracking information may take some time to update after a package has been shipped.

If your tracking information has not received any update for 30 consecutive days, please contact our customer support team so we can investigate the shipment and determine whether a replacement or refund is appropriate.

Lost Packages

If a shipment is confirmed as lost by the shipping carrier, please contact us. Once the situation has been verified, we may arrange either a replacement shipment or refund, depending on the circumstances.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Check around your property and with other members of your household.
2. Check with neighbors or building management when applicable.
3. Contact the local delivery carrier using your tracking number.

If you are still unable to locate the package after completing these steps, contact our support team and we will review the situation with you.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address, postal code, and phone number when placing an order.

TinyHeld cannot guarantee refunds or free replacements when delivery problems are caused by:

• An incorrect or incomplete address
• An incorrect postal code
• An incorrect or missing phone number
• The recipient being unavailable when required for delivery
• Other incorrect information provided during checkout

If the carrier reports a delivery problem, please provide us with the corrected information as soon as possible.

If a package is returned because incorrect or incomplete information was provided, additional shipping or redelivery charges may apply.

Failed Delivery and Redelivery

If a delivery attempt fails, we recommend contacting the local delivery carrier first, as they may be able to arrange another delivery attempt.

If the package has already been returned to the local processing facility, a redelivery fee of up to $10 USD may apply.

Any applicable redelivery fee will be communicated to you before another shipment attempt is arranged.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 5 days of the delivery date.

We may request clear photographs or video showing the issue so that we can verify the claim and arrange an appropriate solution.

Depending on the circumstances, eligible claims may receive a replacement or refund.

Delays Outside Our Control

TinyHeld is not responsible for shipping delays caused by circumstances outside of our reasonable control, including severe weather, natural disasters, transportation disruptions, strikes, carrier delays, government restrictions, or other force majeure events.

We will still do our best to assist you and provide available tracking information.

Contact Us

If you have any questions regarding your shipment, tracking information, or delivery, please contact our customer support team.

Please include your order number and the email address used for your purchase so we can assist you as quickly as possible.